Privacy Policy

This Statement describes our full Privacy Policy and tells you:

• how we use information you give us through this website www.stjohn.org.pg
• what personal information and health information we collect, use, share and disclose in accordance with relevant legislation
• how to contact us if you have questions or concerns about our Privacy Policy
• how we use cookies

When do we collect information?

• or somebody else, on your behalf makes a request for help often through an emergency 111 call
• are treated or cared for by us
• correspond with us
• engage with us for a service or product
• fill in an online form
• give us a donation or somebody else on your behalf give us a donation
• join our supporters’ scheme.

Monitoring calls

We may monitor and record calls we receive through the 111 emergency call centre and our customer service numbers.

Cookies

When you visit this website, we may use automated tools and methods (such as cookies and sessions) to collect certain information about your visit, including: the internet protocol address and domain name used by your computer to connect to the internet; the operating system and the browser your computer uses, and any search engine or inbound hyperlink used to reach this website:

the date, time, and duration of your visit; and the pages viewed by you.

This information may be used to analyse how this website is being used. Except as set out in this privacy notice and privacy policy, we do not disclose any information except in aggregate form. We may gather more extensive information if we are concerned, about abnormal website usage patterns or website security breaches.

What is your personal information and health information used for?

If you or somebody else, on your behalf, chooses to give us personal information and your health information we will use that information in accordance with the relevant legislation to improve the quality and safety of our care and services and we use it for:

• helping to identify you;
• your treatment and care;
• recording your health status;
• monitoring the quality of our treatment and care;
• providing you with information, services and products you have asked for;
• contacting you about our improved services and products;
• responding to your requests, inquiries, complaints or applications:
• administration of your account;
• training and education;
• clinical research where we have ethical approval;
• to invite you to participate in surveys, provide feedback, fundraising, supporters schemes events and similar promotions;
• prevention and detection of fraud;
• compliance with our legal obligations, resolution of disputes, and enforcement of our agreements
• to improving and updating this website.